In many instances, Master Solutions uses Microsoft Netmeeting for technical support and training sessions. Master Solutions uses this software utility mainly for it's desktop sharing and file transfer capablilities, though it also has audio/video conferencing and other built in tools.
Microsoft Netmeeting is a free utility. It comes pre-installed on the Windows 2000 and Windows XP Operating Systems. If you are using an earlier version of the Microsoft Operating System, you will need to download an updated version of Netmeeting in order for desktop sharing to work.
The real convenience of Netmeeting is that our customers can dial us and share their desktops for demos and training sessions, which reduces the time spent dealing with the various networking/router scenarios that we encounter. In some cases, security measures on a customers network may prevent Netmeeting from
Netmeeting Setup for Windows 9x/NT Systems <Top>
If you have not downloaded Netmeeting yet, click the link below to copy the installer file to your harddrive and follow the steps below to install and configure Netmeeting.
1. Download NetMeeting 3.01 for Windows 95, Windows 98, Windows Me, and Windows NT 4.0 - Download (1.56MB)
2. When the download completes, start the installation procedure by double-clicking the installer file "nm.exe". If you are using Internet Explorer, you can click the "Open" button from the "Download Complete" dialog box, which will look something like the screenshot below:
3. Click the "Yes" button when the box pops up asking if you want to install Netmeeting:
4. Read the license agreement and click the "Yes" button to continue:
5. Notice the default installation directory. Click the "OK" button to continue:
6. The Netmeeting program files should have installed successfully. Click "OK" to continue:
7. Now it's time to run the program for the first time. Click on your Start Menu button at the bottom left of your desktop screen. Go to the Programs menu with your mouse cursor, then scroll down to the bottom of the Program menu and click on the Netmeeting link:
8. An introductory box will pop up next. Click the "Next" button to continue the configuration:
9. The next screen asks for personal information. It is recommended that you put either your First and Last name in the appropriate fields, or your business name. This is so we can identify you when you connect to us for technical support and training. Next you can either enter your email address, or any character in that field, to be able to continue to the next screen. The Location and Comments fields can be left blank. Click the "Next" button to continue:
10. Change this screen so that "Log on to a directory..." is unchecked and "Do not list my name..." is checked. Click the "Next" button to continue:
11. Choose your internet connection speed and click the "Next" button to continue:
12. Check the boxes if you want shortcuts, or uncheck them if you don't want them. Click the "Next" button to continue:
13. We are not using the Audio component of Netmeeting. Click the "Next" button to continue:
14. Ignore this screen and click the "Next" button to continue:
15. Ignore this screen and click the "Next" button to continue:
16. Ignore this screen and click the "Next" button to continue:
17. Click the "Finish" button to continue. Netmeeting will automatically start up at this point:
18. You should see the "Splash Screen" whenever Netmeeting loads:
19. You should now see the Netmeeting main interface and setup is complete:
For an overview on connecting to Master Solutions via Netmeeting, and Desktop Sharing for technical support and training purposes, click here: Desktop Sharing
Netmeeting Setup for Windows 2000/XP Systems <Top>
Netmeeting comes pre-installed on the Windows 2000 and Windows XP Operating Systems. Follow the steps below to install and configure Netmeeting.
1. Click on the Start Menu button at the bottom left of your desktop screen and click on the link that says "Run...":
2. Type "conf" in the "Open:" field, and click "OK" to continue, or press the "Enter" key on your keyboard to continue:
3. An introductory box will pop up next. Click the "Next" button to continue the configuration:
4. The next screen asks for personal information. It is recommended that you put either your First and Last name in the appropriate fields, or your business name. This is so we can identify you when you connect to us for technical support and training. Next you can either enter your email address, or any character in that field, to be able to continue to the next screen. The Location and Comments fields can be left blank. Click the "Next" button to continue:
5. Change this screen so that "Log on to a directory..." is unchecked and "Do not list my name..." is checked. Click the "Next" button to continue:
6. Choose your internet connection speed and click the "Next" button to continue:
7. Check the boxes if you want shortcuts, or uncheck them if you don't want them. Click the "Next" button to continue:
8. We are not using the Audio component of Netmeeting. Click the "Next" button to continue:
9. Ignore this screen and click the "Next" button to continue:
10. Ignore this screen and click the "Next" button to continue:
11. Ignore this screen and click the "Next" button to continue:
12. Click the "Finish" button to continue. Netmeeting will automatically start up at this point:
13. You should see the above "Splash Screen" whenever Netmeeting loads:
14. You should now see the Netmeeting main interface and setup is complete:
For an overview on connecting to Master Solutions via Netmeeting, and Desktop Sharing for technical support and training purposes, click here: Desktop Sharing
Desktop Sharing via Netmeeting <Top>
Once Netmeeting has been installed, and you have scheduled a technical support or training session with us, you will be able to connect to a computer on our network via Netmeeting. Then you be able to share your desktop so that we can be of assistance. (Please email us to schedule an appointment if you have not done so yet.)
Below are step-by-step instructions for connecting to Master Solutions via Netmeeting and allowing Desktop Sharing so we can access your Desktop remotely over the Internet.
1. From the Netmeeting main interface, click on the yellow "Place Call" phone button:
2. This brings up the "Place A Call" dialog box. In the "To:" field, you will type in the IP Address we provide you when we are in our scheduled phone appointment. Once the IP Address has been typed into the field, click on the "Call" button:
3. It may take a minute or so to connect, but when the connection is made, you will be brought back to the main Netmeeting interface, and you will see two entries in the bottom window, and in the top Title Bar, it will say "Netmeeting - 1 Connection":
4. From the top toolbar of Netmeeting, click on the "Tools" menu, and then click on the "Sharing' link. This will bring up the "Sharing" dialog box:
5. In the left window, select the desktop to be shared by clicking on "Desktop":
6. Then click the "Share" button, on the right side of the Sharing dialog box:
7. The Control section and the "Allow Control" button at the bottom of the Sharing dialog box is now accessible. Click on the "Allow Control" button:
8. Also place a check in the box next to where is says "Automatically accept requests for control". This allows us to control your mouse cursor for technical support and training purposes.
***Just a note from a computer security standpoint: We cannot access your desktop remotely unless you have completed these steps. Once our session has been completed, and you either click the Prevent Control button from the Sharing dialog box, or close Netmeeting altogether, we will not be able to access your computer. The next time you open Netmeeting, these same steps will need to be completed in order for us to be able to access your desktop again.***
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